Release of new Citrix Workspace portal with modern MFA support

Dear Cloud Desktop users,

We are thrilled to announce that the new Citrix Workspace portal that supports Modern Multi-Factor Authentication is now qualified and released for use.

The new Citrix Workspace portal is based on Citrix Cloud, and it allows you to logon with Modern Multi-Factor Authentication solutions - MS authenticator or Yubikey, so that you no longer need to use the RSA secure ID.

The new Citrix Workspace portal comes with the benefits of

• Removing dependency on RSA secure ID – Hard token, Soft token or SMS token
• Simplified logon process using Modern Multi-Factor Authentication
• Improved user experience due to more efficient transfer protocols
• Self-service – users can themselves log off their hung sessions from Citrix Workspace portal without reaching out to service desk.
• Enhanced user analytics – the new Workspace portal provides enhanced session information for easier troubleshooting and issue resolutions

Action needed to start using new solution

Step 1A or 1B

Complete Modern Multi factor authenticator enrollment

Follow attached user guide 1A to setup MS Authenticator app on personal device.

OR

Follow attached user guide 1B to setup Yubikey

Step 2

Start using Cloud Desktop service from new portal – https://nnclouddesktop.cloud.com

Follow attached user guide 2 – Novo Nordisk Cloud Desktop user guide for instructions on how to use new Citrix Workspace portal to access Cloud Desktop.

Note 1: The above instructions are intended only for external users accessing Cloud Desktop from non-Novo Nordisk PC’s, users accessing Cloud Desktop from Novo Nordisk PC’s do not need to take any action, they can continue to use citrixportal.novonordisk.com like before.

Password reset process

Earlier you were able to do password reset for expired passwords using citrixportal.novonordisk.com.

But going forward you will need to perform expired password resets from Microsoft self service password reset portal.

The attached user guide - 3 Self service password reset guide shows the process for this.

Support

Escalation contact

In case of any issues with following above procedures, please contact service desk and raise an incident:

ITHUB - Home (sharepoint.com)

In the case that service desk is unable to help you, please escalate such cases to BLMJ@novonordisk.com and UDSL@novonordisk.com .

Please include incident number in the mail.

You can find all the attached guides here:

Resources for accessing cloud desktop from the New Citrix workspace portal (sharepoint.com)

KRJY (Karthik Jeevesh Rao)

Product Owner

SRSB (Søren Steenberg)

Senior Infrastructure Architect

BLMJ (Baishali Mukherjee)

Advanced Service Manager II